Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully confirmed.

During peak periods (such as product launches, promotions, or high order volume), processing may take up to 3–5 business days. If any significant delay occurs, customers will be notified via email.

Please note that processing time refers to order preparation and does not include shipping transit time.

Shipping Coverage

We currently ship to:

  • United States (all states)
  • Selected international countries (availability shown at checkout)

If your country is not available at checkout, it means we currently do not support shipping to that location.

Shipping Methods & Estimated Delivery Times

We use reliable carriers such as USPS, UPS, and FedEx to ensure safe and trackable delivery.

United States Shipping

  • Estimated delivery time: 3–7 business days after shipment

International Shipping

  • Estimated delivery time: 7–21 business days after shipment

Delivery times are estimates only and may vary due to carrier delays, customs processing, weather conditions, or peak seasonal demand.

Tracking Information

All orders include tracking whenever available.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Please allow 24–72 hours for tracking updates to appear in the carrier system.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Package weight and size
  • Selected shipping method

Occasionally, we may offer free shipping promotions, which will be clearly displayed on the website when active.

Customs, Duties, and Import Taxes (International Orders)

For international orders, customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their local government.

We are not responsible for delays caused by customs clearance processes.

Delivery Issues

Lost Packages

If your order is marked as delivered but cannot be located, please contact us within 7 days of the delivery date so we can assist in investigating the issue with the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of:

  • The product
  • The packaging
  • The shipping label

We will review the issue and offer a replacement or appropriate solution when applicable.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost or misdelivered packages
  • Re-shipping fees may apply if the package is returned to us

Shipping Delays

While we aim to deliver all orders on time, delays may occur due to:

  • Carrier-related issues
  • Weather disruptions
  • Customs inspections
  • Holiday or peak season demand

These delays are outside of our control, and we appreciate your understanding.

Order Changes & Cancellations

Orders can only be modified or canceled within 12 hours of purchase, as we begin processing quickly.

After this window, changes or cancellations may not be possible.

Contact Us

If you have any questions about your shipment, please contact us:

Email: support@wrapbug.com

We typically respond within 24–48 business hours.