Return & Refund Policy

Returns & Refund Policy

Overview

We want you to be fully satisfied with your purchase. If there is any issue with your order, please contact us so we can assist you promptly.

This policy applies to all products purchased from WrapBug.

Return Eligibility Window

You may request a return within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and uninstalled
  • The item must be in its original packaging
  • All accessories, components, and materials must be included

Returns requested after 30 days from delivery are not eligible.

Non-Returnable Items

Due to the custom-cut and precision nature of vinyl wrap products, the following items are not eligible for return or refund:

  • Installed or used vinyl wrap products
  • Items that have been cut, modified, or applied
  • Clearance or final sale items
  • Products not in original condition or missing parts
  • Items damaged due to improper installation or handling

If you are unsure whether your item is eligible, please contact us before installation.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your request, we may require:

  • Clear photos of the product
  • Photos of packaging and shipping label
  • Description of the issue

If verified, we will offer:

  • Replacement (if available), or
  • Refund to original payment method, or
  • Store credit (when applicable)

Return Process

To initiate a return:

  1. Contact us at support@wrapbug.com
  2. Provide your order number and reason for return
  3. Wait for return authorization before shipping the item back

Returns sent without prior approval may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item)
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping service

Refunds

Once your returned item is received and inspected:

  • We will notify you of approval or rejection of your refund
  • Approved refunds will be processed to your original payment method

Refund timeline:

  • Processing time: 3–7 business days after approval
  • Bank processing: additional time may apply depending on your payment provider

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect item sent

If you need an exchange for the same item, contact us and we will assist based on availability.

Order Cancellation

Orders can only be canceled within 12 hours of purchase, before processing begins.

After processing starts, cancellation may not be possible due to production and fulfillment handling.

Contact Information

If you have any questions about returns or refunds, please contact:

Email: support@wrapbug.com

Response time: 24–48 business hours